1. What is Uncapped Service?
Uncapped offerings provide no predetermined level of the volume data usage which can be transferred over e.g. a month. Bearing in mind that the Soft-Capped offerings allow greater management and foresight to meet the end-users expectation from a performance perspective, uncapped packages allow flexibility in usage, but are priced to give you value of what you can use without being abusive. The mechanism to ensure that the impact on the quality and bandwidth pool is managed is presented by an Acceptable Use Policy (AUP).
2. What is Soft-Capped Service?
Soft-Capped services comprise of a block or predetermined amount of data volume usage allowed to be transferred over a given period. The cap is set to minimize management and administration from a resource perspective, from people to the network elements where the support and forecasting required for being able to provide a resilient and quality offering managing the flow of information pool. The cap is thus quoted in terms of GB.
3. What is a GB?
The gigabyte is a multiple of the unit byte for digital information storage. The unit symbol for the gigabyte is GB or Gbyte, but not Gb (lower case b) which is typically used for the gigabit.
4. Do I get a usage report?
Yes, a usage report can be obtained from using https://secure.telkomsa.net/ by using "usage tracker" which is available.
5. What is Shaped traffic?
Is linked to a profile where the traffic on international bandwidth is prioritized for web-browsing and mail protocols.
6. What is Unshaped traffic?
Is not governed by any web traffic prioritization and thus carries a higher. Unshaped services are meant for customers with more sophisticated solutions.